Phone switch

Question

I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and has already started charging me. It wants me to be charged again. What do I do?

Joe · Answer

It sounds like you created a new account and subscribed again. To get back to your original account, log out and log back in using the facebook option. You can cancel the other subscription from your account profile but make sure to log in using the second set of credentials (not your facebook login).

If you get lost, use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it by email and you will hear back from one of the team shortly.