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(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey there @eidrefgabriel,
Thank you for your post here in the Community. We're happy to help.
Can you provide us with a screenshot? This will help us understand more directly what's going on from your end.
We'll keep an eye out for your reply.
Thanks for getting back in touch.
First up, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one.
If this doesn't do the trick, would you mind sending us a screenshot of what you're seeing on your end?
We'll be waiting for your reply 🙂