Playback stops after 9 seconds

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Re: Playback stops after 9 seconds

Jeremy
Moderator
Moderator

Hi there @guro3210,

 

Thank you for your reply and information that's been provided in this thread.

 

Can you try from another browser to see if the issue persist?

It would also be great if you could restart your router.
 

Do you use the desktop app? If so, does it work there?

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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Re: Playback stops after 9 seconds

MrYoshii
Music Fan
Since im clearly not the only one with this issue i don't think its a Browser thing.. I have now tryed it with Microsoft EDGE still the same issue after a while it stops random songs after 9 sec of playback. i can not try a other account.

Re: Playback stops after 9 seconds

Eni
Moderator
Moderator

Hi there @MrYoshii

 

Thanks for your reply.

 

We suggest that you check the anti-virus on your PC and make sure Spotify is set as an exception.

 

Additionally, if you're using a VPN try disconnecting it to check if that makes the difference. 

 

Keep us posted 🙂

 

 

EniModerator
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Re: Playback stops after 9 seconds

MrYoshii
Music Fan
Im am useing it in the browser?!
also its with and without vpn.

Re: Playback stops after 9 seconds

Eni
Moderator
Moderator

Hi @MrYoshii

 

Thanks for getting back in touch. 

 

In this case, we recommend trying with a different network, for example creating a hotspot on your phone and using that. This would help us narrow down the possible cause of the issue.

 

Additionally, it's worth reaching out to your PC's administrator to check if you have any recently installed software that could be blocking Spotify.

 

Lastly, could you send us the exact version of your browser?

 

We'll be on the lookout.

EniModerator
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If you appreciate my answer, maybe give me a Like.
 
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Re: Playback stops after 9 seconds

UnsatisfiedUser
Casual Listener

The tech support here does not answer questions. They ask the questions. They deflect and obfuscate. 

 

CANCEL YOUR SUBSCRIPTION

 

If you really want Spotify to address the issue with their programming hit them in their pocket books people. Stop paying to be frustrated with a subpar service and stop wasting your time on these tech-dodos.

Re: Playback stops after 9 seconds

MrYoshii
Music Fan

this also does not work! you always write only the same! the problem is certainly in their system. since it affects several users. since you get no help here and always only the same is written although you have said many times that this brings nothing I see me here forced to cancel premium and change to another provider.

Re: Playback stops after 9 seconds

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your replies.

 

There's currently an ongoing issue about this. We suggest that you head over there and leave the information that's being asked for in the statues. You can also leave a +VOTE and Subscribe to the thread for any updates.

 

Take care! 

JeremyModerator
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