Playback stops after 9 seconds

[MrYoshii]

thats not posible its a working pc and i can not install anything so im bound with the browser.

[Mihail]

Hey @MrYoshii,

Thanks for keeping us in the loop.

In that case, could you log in on another device, preferably connected to a different network and see if the issue comes up there as well?

Also, did you have the chance to test a different account on your work pc? The more results we gather from these scenarios the quicker we'll be able to get to the bottom of this.

Keep us posted. We'd love to investigate this further. 

[MrYoshii]

for now its working again... i have nothing changed?

[Jeremy]

Hi @MrYoshii,

Thank you for your reply and confirmation.

We're really glad to hear that everything works as it should for you again.

Let us know if anything comes up 🙂

Take care!

[MrYoshii]

it worked fine until now. It has stopt on 9 sec again.

I changed nothing so i don't know why it wokes somtimes. I don't think its something in my network.

[Alex]

Hey there @MrYoshii,

Thanks for keeping us in the loop.

As it's a work computer there might be certain Firewall/ System management software which could be blocking ports vital to the performance of the web player.

It might be a good idea to try using a different browser if possible. 

If not try to enable Smooth Scrolling for Chrome, following the steps here. Some users reported that this has fixed the issue for them. Note that you might require administrator rights to change this.

Keep us psoted.

[MrYoshii]

i don't think its a firewall thing it worked for months with no problem.. it startet one week ago and its not on every song. also it workt today for 5 hours with no problem. Than it started again. i also can not press play again i have to skip the song.

[3162l7zr4anfrt]

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.

I think you will loose your customers and listeners in short time, if doesnt fix this bug!!!

[CarlosE]

Hi again @MrYoshii,

Thanks for keeping in touch.

Did you try using a different browser and a different account? This would help us narrow down the possible cause of the issue.

@3162l7zr4anfrt, could you try restarting your router to see if that makes any difference? We'd also like to know how it works when using an incognito window and a different browser.

We'll be on the lookout for your reply.

[guro3210]

Have the same issue. Some song plays for 0:09 than stop.

System environment:

- Windows 10

- Latest Chrome Browser, no plugins installed, also tried with incognito.

- Stable wired connection

Developer Tools show the following behaviour:

- Song that stops: Service worker of the PWA is serving the content for the 0:09 of the song -> After that no additional content is retrieved.

- Song that keeps playing: Service worker of the PWA is serving the content for the 0:09 of the song -> After that additional content is downloaded