Playback stops after 9 seconds

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Re: Playback stops after 9 seconds

MrYoshii
Music Fan
thats not posible its a working pc and i can not install anything so im bound with the browser.

Re: Playback stops after 9 seconds

Mihail
Moderator
Moderator

Hey @MrYoshii,

 

Thanks for keeping us in the loop.

 

In that case, could you log in on another device, preferably connected to a different network and see if the issue comes up there as well?

 

Also, did you have the chance to test a different account on your work pc? The more results we gather from these scenarios the quicker we'll be able to get to the bottom of this.

 

Keep us posted. We'd love to investigate this further. 

MihailModerator
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Re: Playback stops after 9 seconds

MrYoshii
Music Fan
for now its working again... i have nothing changed?

Re: Playback stops after 9 seconds

Jeremy
Moderator
Moderator

Hi @MrYoshii,

 

Thank you for your reply and confirmation.

 

We're really glad to hear that everything works as it should for you again.

 

Let us know if anything comes up 🙂

Take care!

JeremyModerator
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Re: Playback stops after 9 seconds

MrYoshii
Music Fan
it worked fine until now. It has stopt on 9 sec again.

I changed nothing so i don't know why it wokes somtimes. I don't think its something in my network.

Re: Playback stops after 9 seconds

Alex
Moderator
Moderator

Hey there @MrYoshii,


Thanks for keeping us in the loop.

 

As it's a work computer there might be certain Firewall/ System management software which could be blocking ports vital to the performance of the web player.

 

It might be a good idea to try using a different browser if possible. 

 

If not try to enable Smooth Scrolling for Chrome, following the steps here. Some users reported that this has fixed the issue for them. Note that you might require administrator rights to change this.

 

Keep us psoted.

 

 

AlexModerator
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Re: Playback stops after 9 seconds

MrYoshii
Music Fan
i don't think its a firewall thing it worked for months with no problem.. it startet one week ago and its not on every song. also it workt today for 5 hours with no problem. Than it started again. i also can not press play again i have to skip the song.

Re: Playback stops after 9 seconds

3162l7zr4anfrt
Casual Listener

I have the same problem. Fresh system, fresh web browser, and at 9 sec spotify stops.


I think you will loose your customers and listeners in short time, if doesnt fix this bug!!!

 

Re: Playback stops after 9 seconds

CarlosE
Moderator
Moderator

Hi again @MrYoshii,

 

Thanks for keeping in touch.

 

Did you try using a different browser and a different account? This would help us narrow down the possible cause of the issue.

 

@3162l7zr4anfrt, could you try restarting your router to see if that makes any difference? We'd also like to know how it works when using an incognito window and a different browser.

 

We'll be on the lookout for your reply.

CarlosEModerator
 
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Re: Playback stops after 9 seconds

guro3210
Visitor

Have the same issue. Some song plays for 0:09 than stop.

 

System environment:

- Windows 10

- Latest Chrome Browser, no plugins installed, also tried with incognito.

- Stable wired connection

 

Developer Tools show the following behaviour:

- Song that stops: Service worker of the PWA is serving the content for the 0:09 of the song -> After that no additional content is retrieved.

- Song that keeps playing: Service worker of the PWA is serving the content for the 0:09 of the song -> After that additional content is downloaded

Stopping song.png
Working song.png
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