Player buttons not working

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Player buttons not working

MStefan99
Casual Listener

Plan

Premium

Country

Finland

Device

Cayin N5 II

Operating System

Cayin v3.6 firmware (based on Android 5.1.1)

Issue

In Spotify version 8.5.0.735 hardware buttons (Next, Previous, Play/Pause) on the player stopped working while the screen is locked though they still work on the lock screen and with the screen on. I have tried rebooting the device, reinstalling Spotify and enabling "Device Broadcast Status" in app settings but the issue still persists.

On my Galaxy S8+ navigation works normally.

4 Replies
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Re: Player buttons not working

Nico
Community Legend

Hey @MStefan99! Welcome to the Spotify Community. ^^

 

I'm sorry that your app isn't working properly.

Please be aware that this issue is already under investigation.

Be sure to check and  +VOTE on this ongoing issues thread out to stay updated on this.^^

 

Peace

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Re: Player buttons not working

Keith23
Newbie

I got that same problem but on the galaxy s10 plus

 

Highlighted

Re: Player buttons not working

Nico
Community Legend

@Keith23 

 

I'm sorry that you're still experiencing this.

Could you reply to that ongoing issues thread with your device and its OS version?

 

Thanks! ^^

Peace

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Re: Player buttons not working

MStefan99
Casual Listener
Submitted. Thanks for help!
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