For the last few nights when I've been playing my own music the album will change to this specific playlist which I have never played or seen before (playlist attached). It always starts with the first song in the playlist and if I pause or change the song it will go on to the next song in the playlist shortly after.
Does anyone know what may be happening and how this can be solved?
Device - Samsung Galaxy S9+
Membership - Premium
Country - UK
Solved! Go to Solution.
Thanks for posting about this in the Community!
Since you mention seeing playlists playing unexpectedly from your account, we'd first recommend heading to your account page and click SIGN OUT EVERYWHERE.
Further, if you see a message that your account is being used somewhere else, and you don’t recognize that device, you may have left your account logged in on someone else’s device. If you don’t have access to that device, you need to ask the owner of the device to log out of your account. You can also sign out remotely from your account page and for extra safety, you can change your password.
If that doesn't do the trick, we'd recommend following all the steps provided in this support site article, including reaching out to us. This way, our support team can take a look backstage for you.
Let us know how you get on 🙂