Porque no se actualiza Nuevos lanzamientos y albumes

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Porque no se actualiza Nuevos lanzamientos y albumes

Eyelesst
Regular

Estas semanas me e dado cuenta que no se actualiza esa categoría que muestra los nuevos lanzamientos y álbumes nuevos que van agregando. Ya que en el spotify de un compañero si se le actualiza en el mio no. Ya e intentado desinstalarlo y volverlo a instalar pero sigue mostrando lo mismo

Plan

Free

Country

Perú

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Porque no se actualiza los nuevos lanzamientos.

 

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9 Replies

Mario
Moderator
Moderator

Hey @Eyelesst,

 

Thanks for posting about this here in the Community.

 

Also, hope you don't mind us replying to you in English 🙂

 

Just to help us clarify what your issue consists of, are you talking about the 'NEW RELEASES' section that you can access after clicking Browse in the top left corner of the desktop app?

 

Or the 'New releases for you' that you can access after clicking Home in the bottom left corner using the mobile app?

 

Or about the Release Radar playlist?

 

As soon as you let us know we'll look into it and update you as soon as possible.

 

Meanwhile, we'll be here for anything else we can help with!

MarioModerator
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Mario
Moderator
Moderator

Hi @Eyelesst,

 

Can double-check whether Spotify is updated to its latest version by clicking here and following the steps for all the device(s) you're using?

 

It would also be great if you could double-check that the Operating system of your devices is updated to the latest version.

 

In this way, Spotify will more likely run optimally once updated.

 

Once you do this, try logging out and then back in your account and check whether the 'NEW RELEASES' section updated.

 

Keep us posted on how this goes 🙂

MarioModerator
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Eyelesst
Regular
That is the latest version, I do not think it is the application because the new releases are not being updated on the PC.
Also and tried to enter again.

Mario
Moderator
Moderator

Hey @Eyelesst,

 

Thanks for keeping us in the loop 🙂

 

Now it'd be extremely helpful if you let us know the following:

 

  • all the devices (including their OS version) you're currently using Spotify with
  • the Spotify version of the app on each device
  • Does the issue reproduce with each of your used devices?

Additionally, it'd be great if you could share with us a screenshot of your friend's successfully updated new releases.

 

Looking forward to your reply!

MarioModerator
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If you appreciate my answer, maybe give me a Like.
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Mario
Moderator
Moderator

Hey @Eyelesst,

 

Thanks for keeping us in the loop 🙂

 

Can you now send us a new screenshot of your 'NEW RELEASES' and let us know exactly what you find inaccurate in it according to your expectation of what it should look like?

 

It'll be very helpful in order for us to keep investigating this. 

 

Looking forward to your reply!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

Mario
Moderator
Moderator

Hey @Eyelesst,

 

Thanks for your update!

 

Just to confirm, what version of Spotify are you currently running? 

 

Also, does the same issue happen if you use a different internet connection than your usual one?

 

Let us know and we'll keep taking care of this with you 🙂

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

Eyelesst
Regular

Versión 8.5.36.747

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Eyelesst
Regular

I already put a screenshot in the post. This is how new releases look.
What I see wrong is that the albums are not updated. As you can see, he stayed in those albums. They do not appear as before the Christmas albums used to do since we are in that season. Another example would be the Billie Eilish album that recently released an album and did not appear there.
In summary they are not updated by adding new releases.
As I said before I have a foreign friend(mexican) that if that section is updated.

Eyelesst
Regular
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