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Premium account not working on Fairphone 3+

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Premium account not working on Fairphone 3+

Newbie

Plan

Premium

Country

France

Device

Fairphone 3+

Operating System

Android 10

 

My Question or Issue

 

The premium account is not working. I can connect my account, browse my playlist, my history when I cannot play a song. it stays stuck.
I tried to connect with a free account and it is working fine.

I can play music for my premium account from web player.

I tried to uninstall, delete spotify data files, restart Android, reinstall spotify and reconnect and still have the same issue.

1 Reply

Re: Premium account not working on Fairphone 3+

Moderator
Moderator

Hey @apupier,  

 

Thanks for posting - we’re here to help!

 

If it's working as expected when trying across different devices it's possible you're experiencing an account-related issue with your Premium account. 

 

We recommend following the steps in this Spotify Answer next on how to transfer your account contents to a new account without losing your saved music and your Premium subscription.  

 

Hope this helps. Let us know how it goes.

IvanModerator
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