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Hey @alvaroovalle32,
It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.
Hey @sakiinahhasan,
That’s not cool.
If you’ve not been able to locate your Premium account and you didn’t use a different username/email, you might have a Facebook-created account. Are you able to try using the ‘Log in with Facebook’ button?
Let us know if that brings you to a Premium account. If not, i’d suggest reaching out to Spotify Support. They’ll be able to take a closer look backstage for you and usually reply to all cases within 48 hours.
Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares
@alvaroovalle32 Just to check, how are things looking for you? Keep me posted and i’ll see what else I can suggest.
Thanks 🙂
I HAVE THE SAME PROBLEM SINCE THIS MORNING.
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