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Premium enden altough I payed

Premium enden altough I payed

armins_124
One month ago I bought Spotify Premium for three months for 99 cents but when I start Spotify now I can not use it as Premium Account anymore. So the first month everything worked properly like Premium should work but now it stopped for no reason. Would be very happy to be able to get what I paid for so please help 🙂
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2 Replies

MattSuda

Hey @armins_124

 

  • Check your subscription page. Your status should be Premium. What does it show there?
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

MattSudaSpotify Star
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jakesteell

It might just be that the payments stopped going through. Go onto your account settings and see if it still says you're a premium member, if it does, just try signing out and back in again. If that doesn't work, then contact spotify and they should be able to sort it out. 

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