Premium status not recocnised on my android phone

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Premium status not recocnised on my android phone

sushil
Newbie

The Spotify App on my Android phone doesn't recognise my premium subscription. Just offer Free trail or subscription?

2 Replies
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Re: Premium status not recocnised on my android phone

scker
Regular

Have you tried to delete Spotify from your phone and install it again?

Re: Premium status not recocnised on my android phone

sakura08
Roadie

Hi @sushil

 

It's possible that your logged in on a separate Free account.

 

I'd suggest you to contact Spotify directly through their Contact form, so they can check their system if you have any other account, and so they can help you access your Premium.

 

You may also reach them through their twitter account @SpotifyCares, or through their Facebook page.

 

Hope it helps.

 

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P.S. I'm not a Spotify employee

 

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