Help Wizard

Step 1


Premiumkoden jag köpte i butiken fungerar inte för mig

Premiumkoden jag köpte i butiken fungerar inte för mig

Jag köpte ett premiumkort i en butik, men när jag skrev in koden sa det till mig att den här koden inte fungerar
1 Reply

Hey there,


Thank you for reaching out here in the Community! We hope you don't mind us answering in English as this is the official language of the forum.


We'd recommend to check the code’s characters and try different combinations after 24 hours again. Sometimes a zero looks like an O, or a capital ‘i’ looks like a lowercase L. It's best if you use an incognito window or a different device.


In case you're still experiencing issues, feel free to contact our Customer Support via one of the channels here, as they can take a closer look into the matter and do their best to help you redeem the gift card. 


More info about gift cards can be found in this article as well.


Hope this helps. If anything else comes up, the Community will be here for you 🙂



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