Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
Samsung Galaxy Watch
My Question or Issue
The problem I have is that I downloaded a playlist on my smartwatch so I can listen to it offline while I am at the gym. On the app it shows that it is downloaded (that green icon) but when I try to play a song it won't play or it will play another song and just that song. I won't be able to change the song because it is like no other songs are available offline (which they are as the have the green downloaded icon on the side).
Any ideas on why this is happening and how I can fix it? It is very frustrating.
I downloaded the playlist following these steps:
I completetly disconnected it from my phone
Set the app on streaming through wifi
downloaded the playlist
Same problem here. I'd discovered this: connect watch to wifi and start playing downlosded songs. Then disconnect wifi. It should continue playng afterwards and you can stop, skip etc. I know it's hardly a solution(what if you have no access to wifi when you need it) but you can do it before going to gym.
Great explanations but once songs are downloaded the won't play when I am not connected to the WiFi.
I apologize, I just signed up to this community and answered the wrong post.
I am facing the same problem.
yes i have the same problem
set my galaxy watch offline / shuffle play but it play 1 song and then STOP
I would like that spotify staff resolve this BIG ISSUE!!!
Thanks Erik, that saved my life with the missus! Legend!
To install Spotify on your Samsung smart watch in a country outside the USA, do the following:
Turn off the phone
Remove your simcard
Turn it back on again
Turn off the bluetooth
Clear cache/data of "Samsung Apps"
Download a VPN and chose USA using wifi (Hola VPN for exemple from the Play Store)
Run Samsung Apps
Turn on the bluetooth and connect the watch and download it.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…