Problem with local files

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Problem with local files

Casual Listener

I have a problem with listening to local files on my mobile phone. All the files work on my computer, but not on my Samsung S3, despite the fact that I've synced the two devices. It says "Loading...." under every song, and it is impossible to press the play button.

 

Quick help would be very appreciated! Smiley Happy

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Re: Problem with local files

Community Legend

Please read the support topic here for assistance setting up local file sync: Listen to local files

Make sure that you are on the same WiFi network and Windows & third party firewalls are configured to allow the Spotify connection through.

Another point to note is that sometimes if a track is stored locally & is also available to stream then when you sync to your device it will automatically use the Spotify streaming version but the data from your playlist. If for some reason the metadata such as track length differs this can cause conflict and break the track. In this instance you are best off removing the local file from your playlist on the desktop and adding the track from the Spotify server then re-sync. This should fix this issue.


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