Problem with the Android app

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Problem with the Android app

Antonino26
Casual Listener

Plan: Premium for Students

Country: Italy

Device: Samsung Galaxy S7 Edge

Operating System: Android Oreo 8.0

 

Hi, I have an issue with the last versions of Spotify. After the update of the app, a lot of songs that I saved in "Favorite song" disappeared. But if I open Spotify with the MacOS App the songs are still there like before the update, so in the Spotify app for Android a lot of songs missing. How is that possible?

I tried to download an older version of the app and the only version without this issue is the version 8.4.90.722, the newer versions have the same issue.

How can i solve this problem?

 

3 Replies
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Re: Problem with the Android app

Rock Star 22
Rock Star 22

Hey @Antonino26, thanks for reaching out! 

 

Spotify was experiencing a few issues - but everything is now back up and running. Could you try re-launching the Spotify app? 

 

Let me know how this goes :) 

Billy-JRock Star 22
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Re: Problem with the Android app

Antonino26
Casual Listener

With the last update i found in Google Play Store everything's fine! I have the same amount of saved songs in the MacOS App and in my Android App. The version is 8.5.9.737.

Thank you so much!

Re: Problem with the Android app

Rock Star 22
Rock Star 22

Hey @Antonino26.

 

You're very welcome! I'm happy to hear you've got this fixed. If you have any more questions, you can always start up a new thread and the community will be happy to help.

 

Have a great week!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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