Help Wizard

Step 1


Qué puedo hacer para iniciar sesión en mi teléfono ?

Qué puedo hacer para iniciar sesión en mi teléfono ?

Instale la aplicación y no puedo iniciar sesión de ninguna manera, ya desinstale y volví a instalar la aplicación, borre el cache y reinicie el teléfono, pero sigue sin dejarme entrar a la aplicación. 

1 Reply

Hey @fer40,


Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.


Could you try to restart your phone once again to see if that makes any difference for you?

We'd also recommend giving this a try on a different network. If possible, ask a friend or a family member to start a hotspot for you and use that network to test if you'll be able to log in. If this is not possible - try with another Wi-Fi connection instead.

In case you're still experiencing this, we'd suggest that you check out this FAQ. If you still can't access the account and you think that it might be disabled for some reason, head to this page to see what to do next.


Hope this helps. Let us know how you get on 🙂

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