Random cutting in and out offline and online modes

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Random cutting in and out offline and online modes

TysonB
Regular
I have tried reinstalling the app from scratch many times Sometimes it doesn't do it for a bit but always keeps doing it I have a galaxy s4 anybody else experiencing this issue?
8 Replies

Re: Random cutting in and out offline and online modes

Joe
Community Legend

Could you explain what you mean by cutting in and out? Is the music pausing and you need to do something to make it resume or what? Are yyou listening through the speaker, earphones, bluetooth?

Re: Random cutting in and out offline and online modes

TysonB
Regular
It randomly just simply cuts out for a few seconds then resumes playing the song does not pause it still says it's playing on Spotify. It happens when connected to Bluetooth audio and without Bluetooth audio

Re: Random cutting in and out offline and online modes

Peter__
Community Legend
Is this happening when streaming via the mobile network or WiFi (or in offline playlists)?

Peter
Spotify Community Mentor and Troubleshooter

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Re: Random cutting in and out offline and online modes

Joe
Community Legend

What android vesion are you using and could you see if the same thing happens with the stock music player.

Re: Random cutting in and out offline and online modes

youradds
Regular

Mine has started doing this as well (last couple of days). However, mine is with downloaded music.

 

I've also noticed it "speeds up" randomly on some songs (you can tell the tempo is wrong, as they sound like the chipmunks!)

 

Anyone else having these problems? I'm on the premium account, but I'm considering cancelling it - cos at the moment its doing my head in when it keeps doing that :\

 

Re: Random cutting in and out offline and online modes

Joe
Community Legend

@youradds Could you try the troubleshooting tips.

Re: Random cutting in and out offline and online modes

youradds
Regular

Thanks - will give that a go. I don't tend to use it unless I'm in my car - so wont know if its made a difference until I do my next journey :)

 

Cheers

 

Andy

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Re: Random cutting in and out offline and online modes

jnelsen17
Newbie

I'm experiencing this issue as well and I have an Iphone 5. It will play a track or two than just randomly stop? Really annoying, especially when you are responsible for the music at a party. Pretty embarressing to say the least. 

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