Help Wizard

Step 1


Repeatedly downloading costing me a fortune and using all my broadband allowance

Repeatedly downloading costing me a fortune and using all my broadband allowance



My downloaded playlists keep disappearing and reloading, I have used up huge amounts of broadband allowances without realising it.  What is going on, I only have the downloaded lists on one device. 


Sometimes it cleans the list two or three times in a day!!


Sometimes lists last for a few weeks!!


Help - am seriously considering leaving because what is the point of Premium account when you use up all your allowance anyway might as well just listen online




3 Replies

Hi. Let's see if we can't get this sorted for you nut, until we do, I recommend switching the app to offline mode before leaving home - you'll find this at the top of the spotify settings.


Can you please follow the instructions in the android troubleshooting post and, if this doesn't solve the problem, post the information requested in the template there. Thanks.

I have gone off -line with Spotify having redownloaded all playlists AGAIN using a free internet zone.  I dare not be online with Spotify because that is when you wipe my lists and then use up all my data allowance reloading the lists.


I will wait until I have the new month's allowance before attempting your fix.


This is an outrageous problem and having looked at other messages I have very little confidence in this being the solution but I will give it one more try. 


You are costing me a great deal and this month I have been unable to be online at home for most of the month because you have used up my 15 GB allowance!!!


Please get this problem sorted ASAP 




I'm just a user trying to help. If you're then I suggest you submit an online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.

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