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Restarted phone, offline mode, unable to login.

Restarted phone, offline mode, unable to login.

Phone updated, restarted and trying to launch spotify app.  On login, get " You are currently set to offline.  Please go online to connect."

 

Any way to change the online/offline setting without loging in?  Do I now lose all my downloaded content?  Seems rediculous there is no way to get to settings in the main login, turing on online since they ask me to.

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5 Replies

Hi @t1ttyburgerz!

 

Welcome to the Community.

 

Sometimes, Android updates might modify the cache files on your device, and that might affect your downloaded tracks.

 

Best thing to try here, is a clean reinstall. This usually fixes most problems.

 

Let us know if you're able to use Spotify, after uninstalling and reinstalling the app.

I dont need a clean reinstall to fix my problem. I did that and had to
re-download all my music.

I tried it again after to see if it was my OS and it is a stupid glitch in
your app. I was in offline mode on spotify, restarted and it stayed
offline when I tried to sign in. Had to uninstall/reinstall the app again.

Create a login offline option.




I have the same concern. 

Same for me, if its not fixed soon I'm cancelling and going to Deezer or Amazon

@leonardo

 

Your answer did not fix our problem, nor did it answer.  Please read the problem before answering something else.  it wasnt a downloaded music issue, but  problem with spotify and App when signing in.  

No response from any other moderator.  Good support... not.

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