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SOS when I change of country Spotify doesn't let me sign in

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SOS when I change of country Spotify doesn't let me sign in

morandomai
Regular
I am from Argentina and everytime I go to another country Spotify automatically logs me out and doesn't let me sign in. It is the 3rd time that this happens to me. Here's what happened: I've trip from my country to Europe (London, Edinburgh and France). Spotify closed my original account when I arrived London so I made another one. When I arrived to Paris, Spotify closed the new one so I made one more. And if these was not enough, a few days after I came back to my country, Spotify closed the last one again.
As you can see, I need help since I've been obliged to keep on making different accounts in Spotify and also mails because the app do not let anyone use the same mail.
HOW CAN I MAKE THIS STOP?
Everyone should understand how annoying this thing is! Every week I keep on lossing my playlists..
I'd be grateful with anyone who at least tries to help or who could tell me why this happens. I am starting to think it discriminates people from other countries because I am not the only victim.. I know people who has deal with this.
Thanks,
Maira.
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Re: SOS when I change of country Spotify doesn't let me sign in

Jordi
Community Legend

Thank you. I have escalated this for you. You should receive a reply soon.


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Re: SOS when I change of country Spotify doesn't let me sign in

Jordi
Community Legend

Hi there and welcome to the community,

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

 


What's a Spotify Rock Star, and how do I become one?
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Re: SOS when I change of country Spotify doesn't let me sign in

morandomai
Regular
Hi Jordi, I've already tried that. Do you know how can I contact the Spotify support team? Any email?
Thanks

Re: SOS when I change of country Spotify doesn't let me sign in

Jordi
Community Legend
Do you have an 8 digit case number? I can ping the staff for you.

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


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Re: SOS when I change of country Spotify doesn't let me sign in

morandomai
Regular
‪Yes, but in Argentina there are five numbers before: 54 9 11 6981-0079‬
Solution!

Re: SOS when I change of country Spotify doesn't let me sign in

Jordi
Community Legend

Thank you. I have escalated this for you. You should receive a reply soon.


What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add a like!
Did I solve your issue? Please accept as the solution!


View solution in original post

Re: SOS when I change of country Spotify doesn't let me sign in

Pete
Roadie

Hey @morandomai 

 

We're unable to find a case with the details you have provided. The case number will have been supplied when you initially contacted us, and should be 8 digits long.

 

Could you re-confirm the case number for your support request?

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