SPOTIFY KEEPS ON SHUTTING DOWN

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SPOTIFY KEEPS ON SHUTTING DOWN

varec00
Casual Listener

Plan

Premium

Country

Spain

 

Device

Samsung Galaxy Edge 7

Operating System

Android Oreo 8.0

Samsung Experience Version 9.0

 

My Question or Issue

The Spotify app keeps on shutting down.

 

I already tried to:

  1. Delate data and cache, delate some specific files on the device , uninstall and reinstall. I tried this twice.
  2. Restart, delating cache again and again.
  3. Battery: Making the Spotify app not suitable of Battery optimization

 

None of the two worked. And it is all the information and tips I have been able to find anywhere.

 

Can anyone help me? I am premium and I cant use the app Im paying for.

 

Thanks

 

 

3 Replies

Re: SPOTIFY KEEPS ON SHUTTING DOWN

jarthur1973
Casual Listener

same here. My app shuts down/creashes when used for  about 15-30 seconds after opening. However, i tried  a new profile & the problem has stopped. It appears to be a profile issue , not a cache/app problem. Not sure if there is data etc elsewhere in the app you can clear, otherwise  close/cancel your existing profile & launch a new one. 

Re: SPOTIFY KEEPS ON SHUTTING DOWN

varec00
Casual Listener

Thanks a lot for the suggestion, I will try it but the fact is that I am premium, and I have just paid for the month

 

I will think a way ...

 

And yes, 15 to 30 seconds is the issue for me too

 

 

Re: SPOTIFY KEEPS ON SHUTTING DOWN

jarthur1973
Casual Listener
I can understand just paying for it. Timing is everything. Keep your
existing profile but launch a new one just to trouble shoot first. If it
fixes it at least you know what the problem is. Cheers

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