Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Phone model: Samsung Galaxy Note 2
OS: Android 4.1.2
Spotify Version: 0.5.13.63
Hi there, I've been happily using Spotify for a few months now, no real problems to speak of. Recently however (possibly since the latest batch of updates) a nasty little bug has developed which frankly needs to be address sharpish because it is totally ruining my Spotify experience.
With Spotify's built in EQ switched on, when a new song starts, or you skip within a track using the slider bar, I get a huge volume spike for a moment before the volume reduces back to normal level. This is causing my ear's no end of distress, and I also fear for my headphones.
I've switched the EQ off for now, but listening to flat music isn't really my idea of fun.
Do I need to submit a bug report or do the dev's read this forum?
Fresh install did not fix problem as per spotify support. Really need a fix for this
i,m sorry thats not good enough i pay 10 pounds for a service im not getting . it completly ruins me experience
i needs fixed now
hes right its exactly how i feel
One of the devs posted a detailed explanation of the cause of this issue in another thread a couple of weeks ago. Unfortunately, the only solution if you are affected by this is to turn off audio effects.
I know how you feel about this, I agree that the spikes suck. As mentioned previously, disabling the EQ will make them go away entirely. As for why we can't directly fix the bug, please see my long explanation in the other thread.
That said, I will relay your concerns to the teams responsible for the Android client and the playback quality and mention that it's still a problem and deserves some attention.
I've been experiencing volume dips for over a year now on my samsung galaxy s3 and have turned recently turned off the equalizer (and tried many different equalizers on google play store to no avail). I don't experience volume dips now, however, whenever I play a song now, it sounds very quiet on maximum volume. Whenever I press the play/pause button, it also makes a sort of fuzzy clicking noise. When will this issue be resolved. Are there any other solutions currently available?
hi+
i am very much the same .leaving eq off helps with click when pausing, however audio quality varies from ok to unsatisfactory.
the bottom end is sadly lackin so much so i have been using deezer . the bottom ends isnt perfect but better in many choices just sounds clerer. ive also been excited to learn of a new straming service from france called qobuz which streams cd quality.
it costs more but i bet its worth it not tried yet ill let you know
Stil having this problem on mij galaxy tap pro SM-T520 (4.4.2)
S4 GT-I9505 (4.4.2) and PC (W7) do not have this problem (al with eq ON)
@nikreiman wrote:I know how you feel about this, I agree that the spikes suck. As mentioned previously, disabling the EQ will make them go away entirely. As for why we can't directly fix the bug, please see my long explanation in the other thread.
That said, I will relay your concerns to the teams responsible for the Android client and the playback quality and mention that it's still a problem and deserves some attention.
This is ridiculous though, I am a paying Spotify Premium member and you have been struggling with this for over a year. When will a fix be published!?!? I now have terrible sound quality because I have to turn my sound effects off. If my company had delivery/quality issues similar to this we would be under full audit investigation. How can it take over a year to generate a fix to this issue, or is Spotify just hoping everyone buys new phones and the problem will fix itself?
Turning off the equalizer is NOT a fix, it’s a patch and a terrible one at that. Please comment when we will have a fix for this issue.
Hey all.
Still having this issue. New spotify premium user so I started using spotify in the car more now that I can use offline lists and noticed this issue rather soon after trying to figure it out on my own.
I have a galaxy note 4 on verizon in the US running 5.0.1.
Thanks!
Another one with hearing impaired by Spotify. Hi!
If anyone could tell me working external equalizer app that is free and can boost bass.
Note 3 android 5.0
When using spotify on my Samsung phone or Asus tablet it will randomly decrease and mute itself. When I manually try to slide the volume up, it immediately mutes again. The only way to fix is to stop Spotify and start again and then it will happen again randomly. Any fixes for this issue? Very hard to use it while I'm running.
Years go by but theres still no change, no fix and above all, no apology.
I now have serious tinnitus, thanks to spotify app on my Note3 not working as it should.
Why do you developers have to be this evil? 😕
how are these multiple topics so old and still ongoing? please fix this.
i have an other app that in total cost 30 times less than spotify that doesnt have this issue at all.
don't blame it on andriod, blame it on yourself.
Just got spotify premium last week and it's so quiet. Normal volume the first beat of the song then volume decreases like someone turned down my volume buttons...not happy with this I'm likely canceling service after my 3 months is up.
Not impressed.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…