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Samsung Galaxy S3 - Spotify stops playback of songs when the screen locks.

Samsung Galaxy S3 - Spotify stops playback of songs when the screen locks.

I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touching the screen to keep it active all the time as this is a huge drain on the battery.

 

Does anyone at all know how to fix this very annoying issue? It esentially renders the app useless.

 

Here is the trouble shoot template, hope it helps.

 

 === START OF TEMPLATE ===

 

Description

Can not play back music while the phone is locked.

Example: Music will be playing, and when the phones screen blacks out due to it being idle or from pressing the lock button, the app stops.

 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Open spotify and play a song

2. Press the lock button or let phone idle till the screen turns off

3. Music continues for asecond or two then stops

 

What I expected to happen

This is what I expected to happen

When I locked the phone, music should continue playing like normal.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Samsung Galaxy S3

 

Device’s Operating System

4.12

 

What type of account do you have?

Premium

 

 

Space left on your device

9.61 GB

 

Space left on your SD card (if applicable)

25.42 GB

 

 

Is your device rooted?

Yes

 

Are you using a custom ROM, if so which one, exactly?

No

 

Did you set your external SD card as storage location?

Yes

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

My mobile Spotify version

0.7.2.402-g40e8dcb4

 

My mobile provider and country

Vodafone - Australia

 

My username

Toastypls

 

Do you have a Spotify (non-Facebook) login?

No

 

Are you logging in with Facebook or with your Spotify login details?

Facebook

 

=== END OF TEMPLATE ===

Reply
12 Replies

Hi. Does this happen when you are streaming from spotify or when listening offline?

In the WiFi settings of your phone, is there an option to not turn WiFi off the when the phone is locked or goes to sleep? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

This happens when I stream music or listen to music offline. I have checked my phones WiFi settings and the "turn wifi off when sleep" option is set to off.

What are you listening to the music through?

One other thought.......If you are using Juice Defender or another battery saving app on your android, you might check to see if they are causing this behaviour.

I am just listening to music through standard headphones through the spotify app.

Same problem occurs with and without headphones. 

I used to use Greenify to save my battery but i made sure that app ignored Spotify. Just to be safe i uninstalled it and tried spotify again however the same issue seems to be occuring.

I see your device is rooted. Any particular reason why you're still running android ICS on your S3 and not 4.3? I seem to recall a lot of issues like this with the older android version, not limited to spotify.

No reason really. Do you think 4.3 could fix the problem?

I would definitely upgrade to android 4.3.

I took your advice and upgraded my firmware. I am now running cynogenmod which has android 4.2.2 and I no longer have this spotify issue. It must be a 4.1 problem. Thanks for your help.

Great. Enjoy your music 🙂

I have the same issue with my S6 after the most recent update. Ever since then I can listen to music for longer than a few seconds once the screen locks. As soon as I unlock my phone and go back to Spotify, it starts playing again. This happens online and offline, while listening through my phone, car, and headphones. It doesn't matter if it is my downloaded music or a radio station, it still stops. I have tried contacting Spotify and having them troubleshoot with me, and nothing. It still happens. I am almost to the point that I want to cancel my premium account....it is very frustrating.

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