Samsung s10 Issues?

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Samsung s10 Issues?

KillyourIdols
Regular

Plan

Premium

Country

UK

Device

Samsung s10+

Operating System

Android P

 

My Question or Issue

Is there a Know Issue with the new S10 Devices? I *SEEM* to have two relating to Spotify (1 for definite)

 

1: Once the app is Opened, it stays awake and drains battery. Had it on yesterday for 1 and a half hours Roughly, Have "Active" usage of 4 hours. However, this coincides with Installing the Galaxy Watch App, which may keep it awake when used in "Remote" Mode, even without Spotify being open. I have to Manually force close the App.

 

2. Spotify seems to be using Google Play Services at an alarming rate. Again, my GPServices usage is almost Minute for Minute the same as Spotify was awake for. Currently Spotify is 4 Hours 12 (Most of that NOT actually being used)  and GPServices is 4 Hours 18. Seems a bit of a Coincidence.

 

Any Other reports?

 

25 Replies

Re: Samsung s10 Issues?

Hollywood779
Newbie

I have the same device on the same version of Android and I have the same exact issue. 

 

After using it on a 22 minute commute I see later in the day over 4 hours of background usage, and Spotify ranking at the very top of battery consuming apps.  Like you mentioned, it unfortunately looks like it needs to be forced closed.  

 

Good pickup on the Gear app and play store services, I too have Galaxy Wearable installed and a Gear S3 paired.  In my case though play store services shows even more background usage than Spotify (but with less battery usage), although doesn't confirm they're not related.

 

Unfortunately you also can't set Spotify to sleep when not in use on the handset as it will suspend playback eventually.

Re: Samsung s10 Issues?

KillyourIdols
Regular

Ah, So I'm not alone then. Though i was going mad, however, I'm suprised more people havent mentioned it.

 

I have removed the Galaxy Watch version, and so far its behaving. I think the Watch app is possibly more to blame as it you (I) scroll through to Spotify on your watch face it will open up Spotify on your phone. I've noticed accidently I paused on it for a sec and my screen lit up. Unlocked my phone and lo and behold, spotify was open.

 

I know this is presumed behaviour that the watch app opens the app on the phone, but it is opening and connecting without me even meaning or wanting to play music, draining my battery.

 

Still, between the Phone and Watch version, something seems up.

Re: Samsung s10 Issues?

Mglienke
Regular

I am also having issues where the Background app usage is extremely high. It was over 13 hours yesterday despite only listening to music for about an hour. Leaving my phone off the charger overnight, Spotify continued to run and drain battery.

 

This is occurring on both my S10 and on previous Pixel devices, on Spotify Premium.

Re: Samsung s10 Issues?

Jack123
Regular

Yes, I have exactly the same issue. Huge battery drain from Spotify, even when not being used or opened.

 

Can someone from Spotify investigate?

Re: Samsung s10 Issues?

bigjig5
Regular

Hello, same issues with my new S10, the background activities seem to kill the battery.

 

I have logged this issue with their support desk, no meaningful response yet.

Re: Samsung s10 Issues?

bigjig5
Regular

If you choose the option to put Spotify to sleep, it springs back to life after a few mins. There is no fix for the battery drain issue on my S10 yet, tried all sorts.

Re: Samsung s10 Issues?

Mglienke
Regular

Found something that may work. Went into my Spotify account, and basically removed all my online devices and signed out of all my accounts. Then uninstalled all my Spotify apps on my various devices. Then reinstalled. I'm no longer having background activity from Spotify. 

Re: Samsung s10 Issues?

Mglienke
Regular

Never mind, issue is back. Clearly seems like an issue where Spotfiy is constantly pinging for something, but it's kind of absurd that it's causing so much battery drain and always running in the background. 

 

Spotify - if we set our apps to not use background activity, please respect that setting on Android.

Re: Samsung s10 Issues?

bigjig5
Regular

Hi, thanks for confirming. I am liasing with Spotify and will keep you guys updated on the fix.

 

Samsung has intruduced a new AI module with S10 release and this helps with the power efficiency by turning off background connections and its adaptive. I suspect this is forcing Spotify to continously ping their servers as it loses the connection when it runs in the background. 

 

I think Spotify need to run this app in debug mode and find our what the background activities are doing. 

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