Saved albums disappeared on my android device

[Rikje]

Hey!

Since the latest Spotify android update all my saved albums on my device (HTC One x) are gone. When I use the desktop version of Spotify they still appear in my ´Albums´ list. Logging off and on again and reinstalling Spotify on my device didn´t help. Any clue as to how to resolve this? Not looking forward to manually adding and downloading them all again, there's got to be a simple fix that I'm overlooking right?

Cheers!

[Daniel]

Can you try checking your Account page?
Also, make sure you're using the right account details as it's easy to mix up Spotify Accounts and Facebook accounts

[Rikje]

Thanks for the reply! Logging in with either my facebook or spotify account/user and login makes no difference. I checked the link to the account page you sent me but I'm not exactly sure what to do there, nothing seems to be out of the ordinary at least.

[Daniel]

I was thinking the 'recover Playlists' section; but don't think that's applicable for My Music.

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[rhh106]

Hi Rikje

I had the same problem and reinstalling Spotify on my phone fixed this for me.

Did you reboot your phone as well after the reinstall?

Richard