Screen Gets Stuck On A Blank Loading Page

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Screen Gets Stuck On A Blank Loading Page

carlzacher
Casual Listener

Plan

Free/Premium

Country

Philippines

Device

Samsung Galaxy S9

Operating System

Android 9 Pie

 

My Question or Issue

Hello! My Spotify app gets stuck on a blank loading screen when navigating back to an album or playlist.

 

This usually happens when going to the page/view in Image 1, for any song not just the particular one in the screenshot, and then pressing the back button in the Android navigation bar or the app's back button.

Screenshot_20190325-144131_Spotify.jpgImage 1.              Screenshot_20190325-144138_Spotify.jpgImage 2.

Has anybody experienced this issue as well? If so, any fixes you can recommend if you've done any? So far what I've done is just to cleanly install the app to no success.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Screen Gets Stuck On A Blank Loading Page

Jemi
Spotify Legend

Hey @carlzacher, help's arrived. 

 

It sounds a bit like what's described on this thread, which we're currently working on. Make sure to go there, add your +Vote and check the status update for more info. 

 

Hope that helps, and let us know if there's anything else!

JemiModerator
Help others find this answer and click "Accept as Solution".
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"Use the force, Harry" - Gandalf
2 Replies
Solution!

Re: Screen Gets Stuck On A Blank Loading Page

Jemi
Spotify Legend

Hey @carlzacher, help's arrived. 

 

It sounds a bit like what's described on this thread, which we're currently working on. Make sure to go there, add your +Vote and check the status update for more info. 

 

Hope that helps, and let us know if there's anything else!

JemiModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Use the force, Harry" - Gandalf
Highlighted

Re: Screen Gets Stuck On A Blank Loading Page

carlzacher
Casual Listener

Thanks Jemi!

 

I'll reply to that thread as soon as I can. I'll try putting in a screen recording so that everyone can see the use-case scenario of when the problem happens.

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