Search does not work

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Search does not work

iamthekyle
Regular

Plan

Premium

Country

US

Device

Nexus 6

Operating System

Android Oreo

 

My Question or Issue

The search function in the Android mobile app has stopped working. After exhaustive searching and trying all suggested solutions, it continues to not work. Steps taken to resolve include clearing cache, clearing data, reboot, uninstall and reinstall and several variations and combinations of the above mentioned. Any real solutions or assistance is much appreciated.

Screenshot_Spotify_20181127-141822.png
16 Replies

Re: Search does not work

Rock Star 6
Rock Star 6

Hey @iamthekyle,

 

Welcome to the community!

 

Do you currently have any adblocker or antivirus software on your device? 

 

Also, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

Keep me posted :)

NoahRock Star 6
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Re: Search does not work

iamthekyle
Regular

Spotify version 8.4.81.558

Android 8.1.0

 

Yes I do have an ad blocker. The search not working is a recent development. I've used the same as blocker for a couple years.

1 person liked this

Re: Search does not work

Rock Star 6
Rock Star 6

Hey @iamthekyle,

 

It sounds like the adblocker might be causing this issue. If possible, could you try adding spclient.wg.spotify.com or anything related to Spotify to your whitelist, then reboot your device, and see if that helps?

 

If that's not possible, could you try temporarily disabling your adblocker, then rebooting your device, and see if that resolves the issue?

 

Keep me posted :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Search does not work

iamthekyle
Regular

That appears to have been the problem. Strange that it suddenly became affected by the blocker. I'll monitor in case search stops working again. Thanks for your help! It's been driving me crazy.

1 person liked this

Re: Search does not work

Rock Star 6
Rock Star 6

Hey @iamthekyle,

 

I'm glad to hear that everything worked out! If the issue returns, or you need a hand with anything else, just give me a shout :)

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Search does not work

iamthekyle
Regular

So it appears that search functionality returns immediately after reboot but then stops again a few minutes later. I'm going to disable the ad blocker temporarily to see if that works.

Re: Search does not work

Rock Star 6
Rock Star 6

Hey @iamthekyle,

 

Thanks for letting me know!

I'm still fairly sure that the adblocker is causing this issue. Definity try disabling the adblocker for a while to see if that resolves the issue or even try temporarily uninstalling the adblocker entirely for a while.

 

Keep me posted :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Search does not work

iamthekyle
Regular

Unfortunately that did not work. I'm at a loss and frustrated of course. 

Re: Search does not work

Rock Star 6
Rock Star 6

Hey @iamthekyle,

 

Thanks for getting back to me.

 

Don't worry; we'll get to the bottom of this issue. I'll keep looking into this.

 

Could you check if you're experiencing this issue on any other devices such as on another mobile device, web browser, or desktop app?

 

Keep me posted :)

NoahRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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