Search is offline, while the rest of the app works???

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Search is offline, while the rest of the app works???

musiclmanic
Newbie

Plan

Premium

Country

 USA

Device

Samsung Galaxy Note 8 REV1.0

Operating System

Android 8.0.0

 

My Question or Issue

 When I access the search function on mobile data and try searching a song or artist, it always returns that I'm "offline". I'm able to access Home function, Browse, and Radio just fine. Music streams perfectly fine (both saved to my phone and streamed with Cellular/WiFi data both).

 

What I've already tried:

- Clearing app cache

- Logging out/Logging back in (FACEBOOK NOT ASSOCIATED)

- Uninstalling/Reinstalling app

- Restart phone

- Power Cycle Phone

- Change connection preference to LTE / CDMA only (reverted back to Automatic after this did not solve issue)

- Switch to WiFi: Search function works perfectly fine then. Switch back to 4G: Search function ceases to work. 

 

This is frustrating, this problem has persisted for a couple weeks now. 

1 Reply

Re: Search is offline, while the rest of the app works???

Rock Star 22
Rock Star 22

Hello @musiclmanic

 

Sorry for the frustration. Looks like you’ve tried most troubleshooting. Here are the steps to take next:

  1. try update your device’s firmware (if available)
  2. If that doesn’t work, ask a friend or family member who also uses Spotify to log in to their account on your device. If everything works for them it’s likely the issue is with your account. If not, then it’s probably an issue with your device. 

Let me know how this goes :) Have a good day!

Billy-JRock Star 22
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