Serious Security Issue - Someone I don't know on my account.

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Serious Security Issue - Someone I don't know on my account.

user-removed
Not applicable

Dear Spotify,

 

This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not acceptable. I've changed my password for security but this should not happen to someone using a paid service. I am seriously considering an alternative music service if this keeps happening. Please upgrade your security features because I'm sure I'm not the only person experiencing this.

 

someone else on my spotify 2.pngsomeone on my spotify.png

 

1 Reply

Daniel
Community Legend
Just changing the password isn't just enough as the spotify apps auto login and save the login so you don't have to log in every time you open the app.

What you also need to do is go to www.spotify.com/account and select the option to sign out of everywhere.

Now all the apps will ask for your logon details again thus ensuring whoever gained access to your account can no longer use it.

Please use the search feature before posting a problem/bug/idea.
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