'Share' function does not include Instagram Stories

'Share' function does not include Instagram Stories

Aureliusv

Plan

Premium

 

Country

US

 

Device

Google Pixel 2

 

Operating System

Android 9 Pie

 

My Question or Issue

The option to share to Instagram Stories is not available. I am able to share Instagram Direct and to other apps on my phone that support the feature.

I have tried uninstalling and reinstalling both apps, restarting my phone, logging in/out to no avail. I used to be able to share to stories without issue, but for the last month this has continued. I'm at a loss for what to do. Any help is appreciated!

 

Spotify version: 8.4.83.625

Instagram version: 73.0.0.22.185

Reply
3 Replies

Peter

Hey @Aureliusv.

 

Thanks for raising this with us and for providing that information.

 

Could you send us a screenshot showing the missing Share to Instagram Stories option? Once we have this, we will investigate further.

 

Thanks 🙂

Aureliusv

Thanks for the reply, Peter!

 

Screenshot is attached.

Screenshot_20181212-095221.png

Jemi

Hey @Aureliusv, thanks for the info.

 

We suggest that you do the following to see if it works (check after each step):

  1. Force close both Spotify and Instagram apps.
  2. Log out/log in to both apps.
  3. Delete and re-download both apps. For Spotify, check the steps here.

Hope that helps, and let us know how it goes!

 

 

 

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