Sharing to Instagram Story Not Working

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Sharing to Instagram Story Not Working

-eg_yp54edv8k
Regular

Plan

Premium

Country

Italy

Device

Google Pixel 3

Operating System

Android P

 

My Question or Issue

I can't find in sharing options "Instagram stories". This situation continues after many updates and even if I change my phone.

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1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Sharing to Instagram Story Not Working

NetanZaf
Casual Listener

I've solved this problem by clearing Instagram cache. I too have a Pixel device.

You can do so by following these steps:

Settings -> Apps & notification -> Instagram -> Storage -> Clear cache.

While you are at it, you might want to clear Spotify cache too.

 

If it doesn't help, try to fully reinstall both Instagram and Spotify.

 

Hope it solves your problem!

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1 person liked this

Re: Sharing to Instagram Story Not Working

Rock Star 6
Rock Star 6

Hey @-eg_yp54edv8k,

 

Thanks for reaching out. Welcome to the community!

 

First up, let's try a quick clean reinstallation of the Instagram app and the Spotify app by following these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of Instagram that you're running?

 

Let me know how it goes :)

Noah-SRock Star 6
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Note: I'm not a Spotify employee.
1 person liked this

Re: Sharing to Instagram Story Not Working

-eg_yp54edv8k
Regular

Nope, It doesn't work.

 

Spotify version:

8.4.92.949 

Instagram version:

80.0.0.14.110 

 

Thanks for your help!

Re: Sharing to Instagram Story Not Working

Rock Star 6
Rock Star 6

Hey @-eg_yp54edv8k,

 

It sounds like you're on what's called an A/B test. The reason why you're currently missing some features is explained here. Spotify is always testing things in order to improve the overall Spotify experience.

 

Sorry for the inconvenience! Let me know if you have any other questions :)

Noah-SRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Sharing to Instagram Story Not Working

-eg_yp54edv8k
Regular

Sorry, but if it's true, why I've never seen this option? 

Re: Sharing to Instagram Story Not Working

Moderator
Moderator

Hey there @-eg_yp54edv8k,

 

Thanks for posting about this in the Community!

 

Keep in mind that as @Noah-S said, we're always testing things in order to improve Spotify. There's more info on this here.

 

If we have any more info to share in the future, we'll be sure to keep you posted in this thread.

 

We'd also suggest making sure that you're rocking the latest updates on either app so you won't miss a thing.

 

Have a lovely day!

KaterinaModerator
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"Kindness is the language which the deaf can hear and the blind can see." - Mark Twain

Re: Sharing to Instagram Story Not Working

-eg_yp54edv8k
Regular

I think it's not this problem, because I've never seen the "share to instagram story" option. And I have the premium version, I'm starting to think that it's not worth paying to have less features than others...

Solution!

Re: Sharing to Instagram Story Not Working

NetanZaf
Casual Listener

I've solved this problem by clearing Instagram cache. I too have a Pixel device.

You can do so by following these steps:

Settings -> Apps & notification -> Instagram -> Storage -> Clear cache.

While you are at it, you might want to clear Spotify cache too.

 

If it doesn't help, try to fully reinstall both Instagram and Spotify.

 

Hope it solves your problem!

Re: Sharing to Instagram Story Not Working

-eg_yp54edv8k
Regular

Probably it's a problem with my account (Instagram, Spotify or both), but nobody want to controll it...

3 people liked this

Re: Sharing to Instagram Story Not Working

Lilgingerninja
Newbie

Honestly just think they have a bug and either don't know how to fix it or can't be bothered. I have a Pixel 1 and I've never been able share to my insta stories. I could on my on my previous phone which was an HTC. But yeah. Never on my Pixel And I've had this phone for almost a year now. I've tried all the BS, uninstalling and reinstalling. Clearing cache. All their advice. 

It's getting very frustrating to see them keep saying "you're probably just part of our testing" oh yeah. Well while am I still part of it and why does your testing take away my features. I too am not pleased about giving them money each month and not even getting all the features 😒

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