Show Shuffle Play at all times

[hokiecolt3418]

I have Spotify Version 8.5.45.620 on my Galaxy S9+, and when I went to listen today, I found that the Shuffle feature had changed. When I press the Shuffle Play button and my music starts, the button changes to Pause, and when I pause the music and click Shuffle Play again, it just starts the same song where it left off. I have always used the shuffle feature to find a song that I feel like listening to when I start listening, and I can no longer do this. Please return this feature to its original functionality.

[qtboricua2290]

I'm in the same boat. Incredibly frustrating along with all the lags that the app has been having loading playlists and whatnot the last few months. 

[Peter]

Hey folks,

Thanks for reaching out to us about this.

Since we're not aware of such an intended change in the Android app, we're treating this as an issue. As a result, we've moved this thread to its respective help board.

First off, do you mind performing a clean reinstall of the app following the relevant steps in this Spotify Answer?

If that doesn't work for you, do you mind letting us know if this is happening within a specific context (e.g. Liked Songs, Discover Weekly/Release Radar playlists)?

If so, does it also happen when you log in on the same device using a different account?

Thanks - keep us posted!

[hokiecolt3418]

I tried using a clean install, and I am still having the same issue.

This issue occurs when I try to shuffle play on one of my own playlists, as
well as curated playlists, no matter if it is a liked song or not.

I have not tried a different account to see if the same issue occurs.

[FalsePerson]

I checked if this issue is occuring on other devices and it does.

The same thing happens on my other phone.

I did the clean reset on my other device but the issue is still there.

Let's just say that I am NOT happy with this update. I mean, why would you need two pause buttons on the same screen? That's not how it's supposed to go.

I have a Premium plan and the issue occures on these devices: Huawei Mate 20 and Huawei P9. Both Android and both updated to their latest updates.

I hope this helps.

[hokiecolt3418]

Are there any updates on this issue? I am still having this happen days later, and after a clean install.