Samsung Galaxy S9Plus
My Question or Issue
When selecting a playlist and hitting the "Shuffle play" button, the first ten songs of a playlist are played first before other songs of the playlist are played. The first ten songs as well as the other songs are not always played in the same order; however, it is the case that always the top ten songs are shuffled first before the other songs of the playlist are shuffled.
A few additional remarks: This has also happened on an iOS device with my Spotify account and has also happened for a friend's Spotify account on Android. It does not matter whether the phone is connected to a Bluetooth device or not. After I once logged off of my Spotify account on all installed devices, the problem disappeared but only for one day until the issue reoccurred - now the issue persists although I am using Spotify only on one device.
Any help is much appreciated!
Solved! Go to Solution.
Hey there @Nicdo,
Thanks for searching for the answer you need here!
You might need to perform a clean reinstall of the Spotify app on your Samsung device and let your friend try this step as well. We recommend this since it'll get you the latest app version with all necessary updates and remove any corrupted data from previous installations.
If you see no difference after the clean reinstall, try disabling any power saving or data cleaning settings on your device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.
Hope this helps. Let us know how it goes.