Smartphone crashes when i start Spotify

[wani]

Hello everyone,

since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my touch screen as well as the buttons aren't working anymore.

I have a Alcatel OneTouch 6030D with Android Firmware Version 4.1.1 (Jelly Bean).

Tried to uninstall and install the app new but this didn't change anything.

Would appreciate any help.

Dani

[linusrinoza · Accepted solution]

@try THIS OUT. So I tweeted on @spotifycare and asked about this. And they let me try to Reboot phone > Open Bluetooth > Open Spotify. And it worked. I also tried it again w/o the bluetooth on and still works. Idk what's up with that, but I guess this could help. (I'm using Alcatel 6030X) I hope this helps you.

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@wani wrote:

Hello everyone,

since i updated the Spotify App my smartphone crashes when i start the App. I can start the app then i have a black display with the icon for the menu in the left upper corner and my touch screen as well as the buttons aren't working anymore.

I have a Alcatel OneTouch 6030D with Android Firmware Version 4.1.1 (Jelly Bean).

Tried to uninstall and install the app new but this didn't change anything.

Would appreciate any help.

Dani

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[nemolex-ar · Accepted solution]

Thats work for me! Open bluetooth, update to last vercion, reboot, and open new spotify app. Thank you!

[caranegus]

Nope, my only solution was to down grade. My phone shows there's an update there but I'm too chicken to upgrade in case the problems come back. I never got a reply from the "official" Spotify help, only help on here from other users