Some songs won't play on my Galaxy S3

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Some songs won't play on my Galaxy S3

Fatalis05
Newbie

Description

Some of the songs on my phone don't have the green "downloaded" circle/arrow next to them on my Starred playlist.  These particular songs just straight up won't play if I'm in Offline Mode, but once I turn Offline Mode off, they work fine.  I know it's not a matter of the playlist not being fully downloaded, because I've tested by staying connected to my Wifi for a full day for the playlist to download.  Having looked around the forum a little bit, I've tried a few solutions, and NONE of them have worked.  They're not local files on my computer OR my phone; I've deleted the songs off my phone, and tested on my computer by deleting 3 songs off my HDD and trying to re-Star them on Spotify by looking them up again, and they still don't work.

 

What are the steps you took to get to the error/issue?

I open Spotify on my phone, then go to my Starred playlist.  Already, I can see 4 songs that I've starred that don't have the circle/arrow next to them.  With Offline Mode OFF, they play just fine, but as soon as I turn ON Offline Mode, they DON'T gray out, but still won't play.

 

What I expected to happen

I expect these songs to download to my phone and work in Offline Mode, and at least 50-60 songs of my 1000~ WON'T work.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Samsung Galaxy S3

 

Device’s Operating System

4.1.1 Jelly Bean

 

What type of account do you have?

Premium

 

Space left on your device

1.64 GB

 

Space left on your SD card (if applicable)

10.1 GB

 

Is your device rooted?

No

 

Are you using a custom ROM, if so which one, exactly?

No

 

Did you set your external SD card as storage location?

Yes

 

Did you manually install an older version before installing the latest version from the Play Store?

Yes

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

N/A

 

If you said "No", when does the issue not occur?

N/A

 

My mobile Spotify version

0.5.11.4

 

My desktop Spotify version (if applicable)

N/A

 

My mobile provider and country

AT&T

 

My username

Fatalis05

 

Do you have a Spotify (non-Facebook) login?

No

 

Are you logging in with Facebook or with your Spotify login details?

Facebook Login

 

Do you have any screenshots you can attach to more clearly explain your issue?

Here's a link to a screenshot taken directly from my phone... sorry about the large image; don't know how to shrink it...

 

http://imgur.com/2qQ2MGp

 

As you can see, there's 5 songs (including the bottom one) that have the green sync circle, and they all play either Online or Offline... But the other 4 don't have those circles, are NOT grayed out (like songs that don't work usually are), and I'm in Offline Mode.  The 4 that don't have the circles WILL NOT play in offline mode, and like I said earlier, that's only 4 songs out of the 50-60 that won't work.  Any help would be greatly appreciated; I love MANY of the songs that don't work, and it kinda sucks not being able to listen to them in Spotify.

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