Song problem

Question

So a few min ago i searched a new album and listen to it everything was fine and now reather what i search if i already saved and downleaded it or its new it shows me the album and everyrhing but no song but if i press shuffle the songs play but dont show me i cant press a single song anymore.

My device is samsung galaxy a9 android

And i got premium fam and im the owner.

German user

Thanks for your help already and have a nice day:)

Mfg Jan

Ivan · Answer

Hey there @JanE211,

Thanks for reaching out - we’re here to help!

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted.