Songs not playing on my phone

[nicolodignazio]

Plan

Premium Student

Country

Italy

Device

Samsung Galaxy S8

Operating System

Android 9

My Question or Issue

Hi everyone! A few days ago, I've started having a problem with Spotify on my phone. Every time I try to play a song, it simply won't start, even if I try to start the song from a different point on the progress bar. However, I can still play songs on my laptop, TV, and Alexa device. I already have:

• cleared the cache (from both Spotify settings and Settings > Apps > Spotify);
• logged out;
• uninstalled Spotify (from both Google Play Store and Setting > Apps > Spotify);
• deleted every com.spotify.music file;
• rebooted my phone;
• disconnected every connected device from Spotify settings;
• reinstalled Spotify;
  

and it still doesn't work. I'm starting to get frustrated. I don't know what else to do.

[gjohnatl]

I'm having exactly the same problem on my phone (App Version 8.5.87.921, Android 7) but not on my tablet (also Android 7). Also, Spotify working perfectly on an older phone (Android 5) 

I also tried everything that is mentioned to fix the problem but no progress. 

[Bellchambers2]

Do you use data or wifi or is the issue for both?

[gjohnatl]

I have personally tried both and the songs still will not play, also they cannot be downloaded. Plus, I tried to control and play a song in my device throught another one (Connect) but the app will just shut down

[Mario]

Hey folks!

Thanks for reaching out about this in the Community.

We'd first recommend double-checking you followed all the right steps to perform a clean reinstall of the app.

@nicolodignazio, would you mind letting us know if the issue persists when a friend or a family member logs into their account using your phone?

@gjohnatl, if you're also having issues downloading your music, we'd suggest taking a look at this article for more useful tips on what to do in this case.

Keep us posted. We'll be on the lookout for your reply.

[gjohnatl]

I've already tried a clean reinstall and I did it again now but nothing changed.
Also I don't really care about the downloading problem, when I cannot even play a song

[nicodignazio]

Hello, guys! I'm the same person who created the topic.

Apparently, after 45 minutes in chat support, they figured out there was no solution to my problem, so I had to cancel my account and create a new one.

I'm sorry if I couldn't log back to Spotify Community and close this topic.

[Alex]

Hi there folks,

@gjohnatl, can you try disabling any battery optimization for the Spotify app, also make sure the app has all permissions enabled in the Phone's settings? If that doesn't change anything, can you let us know if you're having the same playback issues both on Wi-Fi and mobile data?

@nicodignazio, Thanks for getting back in this thread. Can you confirm to us that everything works fine in your new account? This may help other users as well.

Cheers.

[gjohnatl]

I don't have any battery optimization for the Spotify app and I have been using Spotify in the same phone for the past year, I don't know what happened all of a sudden and they songs cannot be played. I have tried wifi and my data but it doesn't change anything

[nicodignazio]

Everything is working fine right now. If you've already tried a clean reinstall and it didn't work, my advice is to contact Spotify chat support and ask them to close your account and transfer your playlists, podcasts, and plan to your new account.