Songs only play for 10 seconds

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Songs only play for 10 seconds

Kinnerypatel
Newbie

Plan

Premium

 

Country

Aus

 

Device

Galaxy A8 (2018)

 

Operating System

Oreo 8.0.0

 

My Question or Issue:

At least once a day, my spotify decides to play less than 10 seconds of every song (haven't tried offline because I don't use offline mode). 

I have already tried resetting my device and updating phone software.

The version of spotify I am using is:8.5.8.567

I have enough data and good speed and spotify states I'm online.

I have turned off power saving and background data usage stuff.

I've closed and restarted spotify and logged in and out.

Im not using Bluetooth speakers or anything. 

It doesn't happen every time I use spotify and i haven't changed any other settings so not sure why its started doing this.

 

1 Reply
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Re: Songs only play for 10 seconds

Moderator
Moderator

Hey @Kinnerypatel.

 

Thanks for reaching out to us about this!

 

Could you try updating to the latest version of the Spotify app for Android and seeing if that resolves the issue?

 

If not, could you confirm the exact version that's running on your phone and we'll see what we can suggest next ;)

PeterModerator
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