Songs will stop playing randomly.

[chibears198534]

My Issue/ Problem:

There will be like a day where you can listen without any issues. Then the next day, you can't make it through a song without stopping 20 times. The stops are completely random. Music sometimes comes back on when I open my phone up and turn app on. Then when phone locks music will play for a little bit and turn off and sometimes it won't at all!!! Very annoying!!! Prime music doesn't do this!!! How do you stop this from constantly happening?

I'm a premium member for now.

United States

Device: Galaxy Note 9

• Operating System: Android Version 9, App version 8.5.30.5

[DanielTham]

Hi there,

Sorry to hear you are facing such issues.  Just to confirm, are you streaming or  listening to your downloaded songs?

Let me know!

[chibears198534]

This happens to music I'm streaming. I haven't tried to switch it to downloaded music once it starts to do this. Seems to defeat the purpose of premium if that is the solution.