Sonos speakers not showing in Spotify

[Dpe1983]

Plan

Premium

Country

Denmarj

Device

OnePlus 11

Operating System

Android 13

My Question or Issue

Hi,

This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.

I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.

Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.

No network changes has been performed.

Pls help!

[Dpe1983]

While fiddling with my phone I've accidentally stumbled upon the culprit and a workaround - tested many times on my end so I wonder if @Dpe1983 @tronnyjeverton or somebody else can test as well to see your outcome.

My home WiFi network is a dual-band (2.4GHz and 5GHz) using single SSID. You'll need similar setup to replicate following steps. In the phone, go to Settings -> WiFi -> WiFi Assistant. There you'll find Dual Wi-Fi acceleration - turn that on and that will take you to another screen showing your primary Wi-Fi (the network you are connected to) and other available networks to which you can connect as 'secondary'. Here I select again my home Wi-Fi, which connects the phone to both 2.4GHz and 5GHz at the same time. The moment you do that, Sonos speakers become visible in Spotify Connect.

At this point I thought the problem is related to Wi-Fi band, but that does not appear to be true - I tried to run my Wi-Fi exclusively on 2.4GHz and speakers were still disappearing. Same for 5GHz. Same if I disable the 'acceleration' feature. Only when I connect to both bands, speakers will appear. Wild.

I haven't found much about this feature, but it's proprietary of OPPO and Vivo, so I guess OnePlus inherited it with ColorOS (labeled as OxygenOS on our phones). It would explain why only specific phones manifest this issue. Bad news is that this feature seems buggy in general - I see it drops the secondary Wi-Fi often even when you are still in range and it does not reconnect to it automatically. So when you leave your home for example, you have to manually go to the settings and connect to the secondary again once you get back. Also I did not find a way how to really disable it - if I just turn it off in the Wi-Fi Assistant menu it won't make my speakers visible, so I assume it's still somehow running. 

[Dpe1983]

Same here 👍 works after upgrade to android 14

[tronnyjeverton]

So excited if this is the case! It's been so irritating, still waiting on the OTA update 

[tronnyjeverton]

I received the OTA update this morning and all appears to be working... Brilliant

[#6]

Spotify doesn't find my speakerboxes after installing new wifi network. The app does not see the sonos system