Sound stops, restarts and then stops permamently

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Sound stops, restarts and then stops permamently

Casual Listener
Device: moto x style android 6.0

After a random amount of time, always less than 5 minutes, the sound will suddenly stop, immediately restart for a second and then permanently stop until I repress the play button. The problem only seems to occur with headphones, however I've tried using these headphones with a different phone and it works fine. Don't know if this is a Spotify or phone related problem. I've tried reinstalling spotify but still doesn't work.
Any help would be really appreciated! Cheers
3 Replies
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Re: Sound stops, restarts and then stops permamently

Community Legend

Are they wired or bluetooth? If wired, it sounds like a flaky connection which could be the phone connector if the headphones work with another device. See if you get the same thing listening to something other than spotify.

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Re: Sound stops, restarts and then stops permamently

Casual Listener
It doesn't seem to have the same problem when I use an internet radio app.
So for this reason I doubt it's the phone
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Re: Sound stops, restarts and then stops permamently

Newbie

I have the exact same problem.

 

Whatever the playlist I set, it start reading the first song, just few seconds, stops, and replay them again and again and again.

Even if I launch the third, the last, random song, it restart the first over and over.

I can't listen Spotify anymore.

 

It happends on my PC, Mac Pro, Mac Book and iPhone. Wifi, 4G, 3G, even when I use Spotify offline, I tried everything.

 

Have you some news about this problem ?

Thank you !

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