Spotify Deletes My Downloaded Songs

[sergin94]

Spotify freezing and deleting my downloaded songs at randomly times.
It just stop playing at next song and do whatever I want it never plays. And after that whenever I restart the app / phone or just quit the app, when I re-open app it seems there's no songs downloaded.
I using Premium Spotify for over 1 year and that problem stills for 6 - 7 months.

[Maria_B · Accepted solution]

Hey @sergin94!

Welcome to the Spotify Community.

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps. 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

Let us know how you get on.