Spotify Doesn't work after update

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Spotify Doesn't work after update

pisy88
Regular

Hi,

after updating to the latest version of spotify, now when I try to access the app crash with a black screen. I've tried reinstalling it several time, formatting the sd in which is installed and even reinstalling the old version (that now says that I've to update to continue using spotify).

11 Replies

Re: Spotify Doesn't work after update

Daniel
Community Legend

HI, what phone and ROM are you using? 

 

Samsung or Moto by any chance?


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What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify Doesn't work after update

pisy88
Regular

The phone is a Xiami Mi One S with stock MIUI os.

Re: Spotify Doesn't work after update

Daniel
Community Legend

Can you try uninstaling Spotify again and using a file manager make sure that the below folders are deleted (the second one may be still remaining from the older versin of Spotify):

\Android\data\com.spotify.music
\Android\data\com.spotify.mobile.android.ui

Note: - Make sure to check both Emulated/0/ AND the /ext_sd/ locations for these folders as they could be on Internal memory or/and external SD card.

Once done, go to the play store and install the app again. Let me know how you get on,

Note: Official guides for a clean reinstallation here


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify Doesn't work after update

pisy88
Regular

Now it opens, but when I click on the access button the "Application not responding" dialogue popups and even if I click wait it continue not working.

Re: Spotify Doesn't work after update

Daniel
Community Legend
Can you try the clean install steps I posted above. Bit before installing Spotify again, remove your SD card.

It may be a case that the SD card had some corruption or bad blocks.

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify Doesn't work after update

pisy88
Regular

So I have to install it in the internal memory?

Re: Spotify Doesn't work after update

Daniel
Community Legend

The app will always install to internal memory... the cache however might sit on the internal memory or the SD card.

 

Sometimes which the cache is installed on a corrupt or cheap SD card it can fail because of RW speeds, bad partitioning or data blocks etc. So by installing without the SD card present we are telling the SPotify app to install both the app & cache to the Internal memory. Then if it runs OK, we know that the issue lies with your SD card.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify Doesn't work after update

pisy88
Regular

No I normally tap on "External Install" so the app is installed directly on the sd, anyhow I've tried to install on the internal memory, but the problem is still the same.

Re: Spotify Doesn't work after update

Daniel
Community Legend

OK, but if you have an external cache it still may be sent to your SD card. Can you uninstall and remove your SD card... then install to internal memory?


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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