Spotify Premium Mobile Not Working

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Re: Spotify Premium Mobile Not Working

jinyang1590
Casual Listener

I can confirm that I have the same issue. Spotify will report that there is no internet connection seemingly at random. However, I've done some experimenting, and there are a few conclusions i can make.  Before the devs here say that this problem is isolated to my device/carrier blah blah...its not. I have multiple devices across multiple carriers and spotify exhibits this behavior across the board. That said, I noticed that this problem occurs when there is a network hand-off (when your reception is handed off from one tower to the next) sometimes this hand-off is done seamlessly without a drop in packets/data/reception other times there will be a brief moment when you loose reception and when reception does come back you'll find that spotify think that the connection still isn't there. For whatever reason spotify sometimes fails to recognize that internet connection is restored and is stuck in disconnected mode. The way i remedy this is to go to my network settings on my phone disable data wait a few seconds and re-enable data, this usually will get the app unstuck. I've been waiting patiently for many many months for the app to update hoping that his issue is fixed but its not....I should've posted on this forum earlier to report my finding. Anyways I hope this gets fixed quick along with the 4.4 issues.

Re: Spotify Premium Mobile Not Working

Joe
Community Legend

Hi and thanks for the additional information. The only thing which strikes me is your service provider which I think uses other proovider's networks by way of local roaming and I have seen cases where spotify refused to work unless roaming was turned off. But if you've been with them for 2 years, this probably isn't the reason.

 

Could you reach out to spotify support to see if they have any ideas before you throw in the towel. I totally understand your not wanting to pay for a service you can't use - I'd be the same.

 

Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, make sure to reply to it directly to speed things along.

Re: Spotify Premium Mobile Not Working

Joe
Community Legend

@jinyang1590 Spotify should be able to handle tower hand-offs seamlessly. I use mobile spotify quite a lot and never noticed any issues. Have you tried contacting spotify support?

 

And a big YES on the 4.4 issues. My Nexus is liable to get the updaye soon.

Re: Spotify Premium Mobile Not Working

DaDerpityDerp
Regular

I had suspected that myself and I did try that already -- turning data on and off, rebooting the phone, et cetera. Unfortunately none of that worked. But lo and behold just as mysteriously as Spotify stopped working it started working just now. I'm currently on my device and its streaming. Thanks for your help.

Re: Spotify Premium Mobile Not Working

DaDerpityDerp
Regular

thank you for the link to the contact form. I may need that if this happens again.

Re: Spotify Premium Mobile Not Working

jinyang1590
Casual Listener

Yes it SHOULD work seamlessly...however I find that it doesn't work as it should maybe 20% of the time. I know this because there is this dead spot near my home and about 20% of the time when I drive by with spotify streaming i'll run into the disconnected issue. And everytime I get the disconnected issue its right after I had lost data cpnnection for a short while. It seems like if there is no gap in data spotify works fine, if there is a long period of disconnection spotify works fine, but when there is a short duration of disconnection spotify bugs outs sometimes. But yes it seems to handle hand-offs fine most of the time.

Re: Spotify Premium Mobile Not Working

tuomashki
Casual Listener

Help needed! I updated my Samsung Galaxy 4 to 4.3 version couple of days ago and after the update, Spotify (Premium) stopped working. I can search the music so the connecion is'nt the issue but when I press play to ANY song it plays for about half a second and stops. Then the player indicates that the song is playing mut no music comes at all. I have deleted the whole app couple of times and booted my phone and nothing helps. It's a real pain in the ass because i listen to Spotify every day. so any help would be nice!:)

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