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Spotify Premium not playing through headphones on Android phone

Spotify Premium not playing through headphones on Android phone


Spotify not playing through phone including headphones.  I have cleared the data, removed the application, restarted the phone, reinstalled Spotify and no resolution to issue.


What are the steps you took to get to the error/issue?


1. First I opened Spotify

2. Then I selected a song from a playlist

3. The song advances as if it's playing

4. No sound


What I expected to happen

I expected to hear sound



Did you restart your device when troubleshooting in section B?



Did you read the connection troubleshooting tips?



Your device

Android HTC


Device’s Operating System



What type of account do you have?



(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

13 GB


Space left on your SD card (if applicable)

13 GB


Space left on your External SD card (if applicable)



Is your device rooted?

If you don’t know what this means you can probably answer “No” (And skip the next question)


Are you using a custom ROM, if so which one, exactly?



Did you set your external SD card as storage location?



Did you manually install an older version before installing the latest version from the Play Store?



Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?



If you said "No", when does the issue not occur?



My mobile Spotify version


My desktop Spotify version (if applicable)

E.g. 0.8.4


My mobile provider and country



My username



Do you have a Spotify (non-Facebook) login?



Are you logging in with Facebook or with your Spotify login details?

Issue happens both ways


Do you have any screenshots you can attach to more clearly explain your issue?


4 Replies

What Operating System? I know Android, but what version?

Android version 2.3.4

Software version 6.01.605.05710RD

And I've tried removing/replacing my SD card with no luck

Having the same problem 😕  have tried uninstalling the app and reinstalling the app, .  Not sure what else to do.   It says it's playing but no sound is coming out of the phone.  I have the HTC incredible.  It worked for a period of a couple of months and now, nothing.

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