Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello!
I have recently just started having an issue with Spotify skipping during songs, pausing, or moving to the next song altogether. This issue is occuring on both my Android device and PlayStation 4. These problems do not exist on my desktop. I am not sure what could cause this issue; however, I have tried reinstalling the app on my phone with no results. I have tried logging out and back in as well as simply restarting the app and still nothing. The skipping occurs with both live streaming and downloaded playlists. This is extremely frustrating, as I am a premium member and would like to keep getting my money's worth out of this service. Any ideas?
Phone: Sony XperiaZ3
Service: Verizon Wireless
Android Version: 4.4.4
Spotify Version: 3.5.0.963
***Also occuring while using Spotify Connect on PS4, or just using the app on the PS4 system***
Thanks!
Hi @whitefox109, welcome to the Spotify Community! Let's try to troubleshoot this issue with you.
First of all, please try a clean reinstallation. This can resolve many common issues.
If you're still having trouble after a reinstall, please let us know the following details:
1. Exact Device (e.g. Samsung Galaxy 4)
2. Exact operating system (e.g. 4.4.2)
3. Spotify app version installed (2.0.0)
4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching?
5. About how many playlists do you have?
If you could get back to us with those details it would be great. Thanks!
I appologize for any inconvinience, I have escalated the issue and will hopefully have a solution to your problem soon ๐
Hello @whitefox109
I have spoken with members from the spotify team and they believe you may have an issue with your offline tracks, fortunatly their is an easy solution to this, to solve your issue i am going to run you through step by step on logging out "everywhere" and this should hopefully solve your problem, let begin ๐
That should fix your issue ๐
I hope to hear back from you soon! ๐
Thank you for the help! I will try to sign out everywhere and see how it works this week. I will post again soon with results!
Hi @Bertutus , welcome to the Spotify Community! ๐
Let's try to troubleshoot this issue with you.
First of all, please try a clean reinstallation. This can resolve many common issues.
I hope this solves your issue ๐
Hello @whitefox109
It seems i may have made a mistake, i sent you the inccorect troubleshooting option, i appologize for this
These are the suggested steps to solve your problem
1. Go to: https://www.spotify.com/account/offline-devices/ .
2. Click "Remove all devices".
3. Clean reinstall of the app.
Again i appologize, hopefully this solves your issue ๐
Thanks for your reply. However, it didn't work ๐ I didn't have any offline devices but did the reinstal. I thought it worked but it just started skipping tracks again ๐
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ