Spotify Stops Working For No Reason

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Spotify Stops Working For No Reason

Kleeia
Regular

 

Plan

Premium

Country

 Turkey 

Device

Asus Zenfone 2 

Operating System

Android 5.0

 

My Question or Issue

 Spotify app stops working suddenly after using for 15 seconds. It crashes and gives an error "Unfortunately, Spotify has stopped." I reinstalled the app twice but it doesn't work. It was working one day and it suddenly stopped working properly.  What do I do? 

4 Replies
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Re: Spotify Stops Working For No Reason

Rock Star 22
Rock Star 22

Hey @Kleeia, and welcome to the community.

Hope you're doing great!

 

Could you provide me your current device, and software version? Also, feel free to provide me the app version, and try doing this using another device.

 

Keep me posted, I look forward to helping out 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Spotify Stops Working For No Reason

Kleeia
Regular

I'm using Asus Zenfone 2 with Android 5.0

My Spotify is up to date and there were no problems last week. It suddenly started crashing every 20 seconds for no reason. 

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Re: Spotify Stops Working For No Reason

Rock Star 22
Rock Star 22

@Kleeia,

Thanks for the info.

 

Since you reinstalled last week, could you try doing it again following these steps? If that doesn't work, please remove your offline devices here to see if that makes a difference.

 

Keep me posted 🙂

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Spotify Stops Working For No Reason

Kleeia
Regular

Those two options did not work in either way. It's still crashing  

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