Japan (but language is American English)
(Pixel 3 xl)
My Question or Issue
I've been a premium user for a couple years now and overall love Spotify and just noticed this issue about a month ago. I created a playlist with 3 albums on it that were imported from local files (the artist isn't available on Spotify).
The songs are displayed correctly according to track number. I have shuffle turned off. But when I hit play, it plays the songs in a random order. I saw in the community here that someone said to clear the queue to fix this problem. I tried that as well, and it still played a random song from the playlist. I've also tried clearing the app cache and restarting my phone.
What's especially odd is that if I take the exact same songs and put them into a different playlist that has 1600+ songs (both local and from Spotify) and turn off Shuffle, it will play them in order. So I don't think the problem is with the song files themselves.
I pay for Premium for two reasons:
Your company advertises both of these perks as reasons to go premium, but #2 technically isn't true and I'm honestly feeling rather cheated that an advertised service isn't working correctly.
Solved! Go to Solution.
I got in contact with chat support and they resolved the issue for me!! Uninstalling Spotify, restarting my phone, and reinstalling Spotify resolved the issue.