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Spotify Won't Sync Local Tracks On My Phone

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Spotify Won't Sync Local Tracks On My Phone

Trojan169
Newbie

I am a Spotify Premium user and I cannot get any of my local tracks to sync onto my phone. I just recently brought a new Galaxy Note 3. I have the phone and the computer on the same WiFi network and have the playlist downloaded on the phone and mark available offline on the computer. What am I doing wrong here?

11 Replies

Re: Spotify Won't Sync Local Tracks On My Phone

Joe
Community Legend

I think the FAQ is misleading, if not wrong. Here are a couple of ways to synch local files to your android.

 

For both methods, spotify must be running on your android and should appear under "Devices" in the desktop client.

 

Method 1

  • On the android select a playlist you want synched then hit the big green "Download" button.
  • Repeat for any other playlists you want synched - no need to wait for the first one to finish.
  • You can also long press on a playlist and select "Download" from the pop-up menu.

 

Method 2

  • In the desktop client, select your mobile device in the left panel under "Devices"
  • Make sure "Manually choose playlists to synch" is selected at the top
  • Mark the playlists you want synched to your mobile - synching should start straight away and you can monitor the progress at the top

If you have problems, please shout.

 

Re: Spotify Won't Sync Local Tracks On My Phone

marciors05
Newbie

It's possible to play music files stored in the internal memory of an android smartphone?

Re: Spotify Won't Sync Local Tracks On My Phone

Joe
Community Legend

No. You have to import local files using the desktop client, put them into a playlist then download the playlist on your android.

Re: Spotify Won't Sync Local Tracks On My Phone

Gryst
Casual Listener

Hi,

 

First of all, i'm french so sorry for my english. 

 

My problem is, i imported songs from my local files on my computer. 

Then, i synchronized my playlist(s) on my android phone (with the same connexion but my computer is connected with ethernet (if it change somerhing)). 

 

So after this, on my phone, i can only listen to one song i synchronized and all others are "blacked" and i can't listen to them. 

 

How can i fix this ? 

 

Here a screen from my computer.

 

On my phone, i can listen to "Joy feat arthur Agrand - Woman" but all others below, i can't.

screen spotify.png

Re: Spotify Won't Sync Local Tracks On My Phone

Joe
Community Legend

Bon jour.

Any issues are normally down to communication issues so here's a list of things to check if local files won't download.

  • Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
  • In your router settings, check that UPnP (Universal Plug and Play) is enabled.
  • Make sure that Windows shows your network as private and not public.
  • Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
  • Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
  • If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

Re: Spotify Won't Sync Local Tracks On My Phone

Gryst
Casual Listener

Thanks,

 

I'll try these things but what is weird is sync worked for one song (that i can listen to) and failed for others (i can't listen to them). 

Re: Spotify Won't Sync Local Tracks On My Phone

Joe
Community Legend

Not weird if you hit the download limit or ran out of free storage on your phone.You should see a status message when you download local files saying something like "downloading x of y" or, possibly, "wating to download". Do you see anything like that?

Re: Spotify Won't Sync Local Tracks On My Phone

Gryst
Casual Listener

All seems OK but i still have the problem. 

I don't see anymessage like that 😕

Re: Spotify Won't Sync Local Tracks On My Phone

Joe
Community Legend

Work through the checklist I posted again, carefully.

Re: Spotify Won't Sync Local Tracks On My Phone

trenthoge
Newbie

Hello! I am having a similar problem but on my phone (Galaxy S5) it just says waiting to download. What should I do?

Re: Spotify Won't Sync Local Tracks On My Phone

damianbrand
Newbie

thanks,

 

it worked with the firewall disabled.

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