Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

Reply

Spotify app doesn't list Sonos Speaker, but Sonos App can play Spotify music on it

craigmcg
Casual Listener

I have 5 sonos Speakers and a Spotify Premium account.  I am using spotify on my Android (Pie) phone and Mac OS computer.

 

On both devices listed above, I can play Spotify music on my Sonos speaker (called Lounge) when I use the Sonos App.  But if I use the Spotify App, the speaker called Lounge does not show up.  The other 4 speakers show up fine.

 

I have restarted speaker, computer, check for upgrades on all devices, etc.

46 Replies

Peter
Moderator
Moderator

Hey @craigmcg - glad to hear that the issue has resolved itself 🙂

 

@gvandeusen - have you made sure that your Spotify account is linked to your Sonos account before selecting the Sonos device in Connect? If yes, then could you try unlinking/relinking the two accounts by following the steps in this support article?

 

Keep us posted 🙂

 

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Bumrah
Regular
I have been having this issue for a few days. Uninstalled the Spotify app and all my Sonos speakers came back, Next day they have disappeared again. I have reset everything and checked all network which is fine. Spotify works fine through the Sonos app which works without issue. This is using the latest Spotify app for IOS. On my wife's iphone which is using an older version of IOS the Sonos speakers are visible and everything works. Is this an issue with the app?

jack-150
Casual Listener
Same issue a year later.

Peter
Moderator
Moderator

Hey @Bumrah.

 

Thanks for getting in touch with us about this 🙂

 

Can you confirm you've tried the steps we've recommended in the thread?

 

If none of those worked for you, let us know and we'll look into it 😉

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

richardgazdik
Casual Listener
Hey Peter! I’ve recently changed my wifi router and updated all device connections which resulted in a problem above. I can play songs through my Sonos app without any problem but the Spotify Mac desktop app (nor the iOS app) doesnt list my Sonos One speaker in the Spotify Connect panel. I reinstalled the Spotify app on my phone, but before that, I deleted the Spotify service in the Sonos app and reconnected with my Spotify account through the web. Still no luck. One more addition: my new Alcatel router is using an unlimited 4g connection, I’m not sure if that’s a problem but the **bleep** never sleeps...

Mihail
Moderator
Moderator

Hey there everyone,

 

Thanks for keeping us in the loop.

We've summed up all troubleshooting steps that have solved the issue for some users bellow:

  • Unlink your Spotify Account from the Sonos app.
  • Clear the cache of both apps and perform a clean reinstall. The steps for the Spotify app can be found here
  • Make sure that all devices are on the same network and the internet connection is stable. If you have the option, try it out with another one.
  • Restart and unplug your PC/mobile device, router and Sonos speaker.
  • Make sure that the Spotify app has all permissions enabled in the settings of your device.

Hope you find this useful. Keep us posted how you get on.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

KM61852
Casual Listener

I've done all the steps listed and still experiencing this problem...

It just feels like neither Spotify/Sonos is owning this and resolving it for users

Mihail
Moderator
Moderator

Hey @KM61852,

 

Thanks for all the troubleshooting you've done so far.

 

Just to make sure that we're on the same page - you also tried it with another network connection right?

 

If that's the case could you let us know the make, model and OS version of the device you're having trouble connecting to the Sonos speaker? We'd appreciate it if you could try it out with another device as well, if that's an option.

 

Let us know how things work out. We'll be right here should any questions come up.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards

KM61852
Casual Listener

I didn't see trying it with another network connection as a troubleshooting step above, but that's not an option for me as I don't have another connection. I have restarted my router multiple times during the last 6 months trying to troubleshoot (and moved houses too - if that counts as "another network connection").

 

Both my Play:1 and Beam devices are not working.

Ver
Moderator
Moderator

Hey @KM61852,

 

Thanks for keeping us posted 🙂

 

It's a good idea to also try switching off Show local devices only. Can you see any devices when you click on Devices Available?

 

If the issue persists, we'd suggest you get in touch with Sonos. The team there can investigate this further and give you more Information about it

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Babbadeggl
Visitor

Hi all,

I was struggling with the same issue the last few weeks as well. My Sonos system stopped appearing in the Spotify app. 
After updating all my Sonos speakers from version 12.1 to 12.2 today, everything is working properly again.

besez
Regular

I've tried everything, and for the life of me can't get my Android device to find the Sonos S2 through Spotify connect, EXCEPT if I first use my computer to start a song on the Sonos through Spotify connect, then I can control from the app for a while.

 

Yes I've tried

* Reinstall both apps from scratch (I'm an Android developer so I feel pretty confident I did it right)

* Reboot AND reset router to factory settings!

* Enable control sonos from other devices

* Different combinations of "Show local devices" and "Spotify connect in background". On /off.

* Different spotify accounts on the Sonos

* Reboot Sonos

* Sonos 12.2 software installed

 

I must be going mad!!! Please help me!

 

EDIT: Spotify Connect works great for my other devices e.g. Chromecast and Argon Audio. What is up with this Sonos POS?

Novy
Moderator
Moderator

Hi @besez,

 

Thanks for reaching out about this. 

 

Would you mind letting us know if this is still happening when you use a different network? 

 

Also, have you made sure that your Spotify account is linked to your Sonos account before selecting the Sonos device in Connect?

 

If your accounts are already linked, we'd recommend unlinking/relinking them by following the steps in this support article.

 

Let us know how it goes. We'll keep an eye out for your reply.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

besez
Regular

Relinking did not make a difference. I don't have any other networks to test with at this time.

Novy
Moderator
Moderator

Hi again @besez,

 

Thanks for your reply.

 

In this case, could you check that you have enabled "Control Sonos from Spotify" in the Sonos app under settings?

 

We'd also recommend making sure that both devices are connected to the same network.

 

Keep us posted. 

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

besez
Regular

My problem was network related. My Ubiquiti access point firmware was broken. Full solution here: https://community.ui.com/questions/Spotify-connect-Chromecast-Sonos-IKEA-Tradfri-woes-UDM-Pro-AP-AC-...

musicsfun85
Casual Listener

/

thusgaard
Newbie

None of all the troubleshooting tips have worked.

 

I have:

  1. Symfonisk Shelf connected by ethernet cable and which appears on sonos.com to be online. It's possible to play Spotify through the Sonos app, but not through the Spotify app.

    Prior to switching to ethernet cable this speaker was connected through wifi. On occasion it would be possible to play directly from Spotify, but not for all devices and not all the time. This triggered the switch to a cable connection. 

  2. Play:1 connected through wifi and which appears on sonos.com to be online. This speaker has no problems. Everything works.

 

 

Ver
Moderator
Moderator

Hey @thusgaard,

 

Thanks for getting in touch with us 🙂

 

To the troubleshooting steps you've tried so far, we'd like to add a dew more. It's a good idea to check if your device firmware is up-to-date. We'd suggest that you also restart the router.

 

If that doesn't help, you can try with another account. Does the issue persist?

 

Let us know how it goes. We'll be right here if you have any questions.
 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

FrankieC
Regular
Hi Peter, I am experiencing the exact same issue.

I have done the settings correctly as the FAQ instructed and repeated what you have suggested.

Could you please kindly follow up this issue? It is obviously not an isolated case.

Bumrah
Regular
Hi, yes and I have managed to sort the problem out. Basically it was my BT
Smarthub causing the issue. There is a setting called “Smart Setup” which
needed disabling. Not sure why but when I disabled it the problem was
resolved.

Thanks
SUGGESTED POSTS